Before the Internet, when someone had something good or bad to say about a business, they would talk about it with their friends and family. Today, people can post reviews on websites like Yelp and Facebook. Hundreds or thousands of people can read these reviews and develop an opinion of your business before they even visit it. You have an online reputation and you may not even know it.
There are hundreds of sites on the Internet that post your business information and allow people to post reviews and comments about their experiences. Can you keep track of them all? One bad review can cause serious damage to your reputation, but you’ve never seen it and don’t even know about it. It’s not just standard review sites either, but social media such as Facebook and Twitter. Our Reputation Management services take the hassle of reviews away from you, so you can focus on running your business.
So, you just found out that your business got its first one star review. Something happened that caused the customer to not enjoy their experience, what are you going to do? You can’t ignore it because then new customers are relying on the information of the person who wrote the review. Maybe there was a machine malfunction that day or something else happened that caused the problem. How do you properly respond to the review that not only helps with search engines and puts you in a good light, but also conveys your dedication to customer service? Ignoring a review makes it look like you don’t care what the customers think. You also don’t want to get into inflammatory back and forth either. Responding to reviews is just as much an art as it is a science. We can help you craft the best responses as part of your Reputation Management services.
You know what your address, phone number and business hours are. They’re probably on your website and social media too. What about those hundreds of other sites that have your information? There are business directories that rank well on search engines and they may not have your correct information. It’s hard to get a new customer if they show up to the wrong address or can’t get through to you on the phone because a website has the wrong information. We’re able to check all of these sites and make sure they’re providing correct information and if they don’t, we can get it changed.
Don’t leave your online reputation to chance. Contact us today and let us keep track of everything, so you don’t have to.